POPIA Privacy Policy AO Gas

Last updated: 5 May 2025

Introduction POPIA Privacy Policy AO Gas

POPIA Privacy Policy AO Gas: Ao Gas (Pty) Ltd (“we”, “us”, “our”) is committed to protecting the personal information (“PI”) of visitors to https://aogas.co.za (the “Site”) in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose and protect your PI, and your rights under POPIA.

Definitions POPIA Privacy Policy AO Gas

Personal Information means information relating to an identifiable natural person or legal entity, as defined in POPIA, including but not limited to name, ID number, contact details, payment information, and technical identifiers. Processing means any operation or activity relating to PI, such as collection, receipt, recording, organization, structuring, storage, retrieval, alteration, use, distribution, and erasure. Data Subject means an individual or legal entity whose PI is processed.

Information We Collect

We collect PI that you voluntarily provide when you:

  • Register for an account or newsletter
  • Make purchases, request quotes or bookings
  • Submit inquiries via contact forms
  • Interact via chat or email support
  • Browse the Site (through cookies and analytics)

Categories of PI:

  • Identity & Contact: name, surname, ID/Passport number, email, telephone, postal address.
  • Financial & Transactional: banking details, credit/debit card information (collected via secure payment gateways only), purchase history.
  • Technical: IP address, device/browser type, cookies, usage data.
  • Marketing Preferences: subscription status, communication consents.

How We Collect PI

  • Directly from you when you fill in forms on the Site.
  • Automatically via cookies, web beacons and analytics tools.
  • From third parties (e.g. payment processors, marketing platforms) where you have engaged through those services.

Purposes of Processing & Lawful Bases

  • Purpose PI Category Lawful Basis under POPI
  • Account creation and management Identity & Contact Consent; Performance of contract
  • Order processing & billing Identity, Financial, Transactional Performance of contract
  • Customer support & service delivery Identity, Contact, Transactional Legitimate interest; Consent
  • Marketing, newsletters & promotions Contact, Marketing Preferences Consent
  • Improving Site & analytics Technical Legitimate interest
  • Fraud prevention & security All relevant Legitimate interest; Compliance with legal obligations

Retention of PI

We retain your PI only as long as necessary to fulfill the purposes above, to comply with legal obligations, resolve disputes, enforce agreements, and meet reporting requirements. General retention periods:

  • Transactional records: 5 years (per SARS requirements)
  • Account & profile data: While account is active + 3 years
  • Marketing consents: Until you unsubscribe + 1 year
  • Cookies & analytics: Up to 24 months, depending on the cookie type

Disclosure & Sharing

We will not sell or rent your PI. We may share your PI with:

  • Service providers (payment gateways, hosting, analytics) under written data-processing agreements.
  • Professional advisors (lawyers, auditors) when required.
  • Regulatory or law-enforcement bodies if required by law or court order.
  • Affiliates within the AoGas corporate group for internal reporting and analytics.

International Transfers

If we transfer PI outside South Africa (e.g. to cloud providers), we ensure adequate safeguards (e.g. Binding Corporate Rules, Standard Contractual Clauses) are in place to protect your PI to POPIA standards.

Security Measures

We implement appropriate technical and organizational measures to safeguard your PI, including:

  • Encryption (TLS/SSL) for data in transit
  • Secure servers and firewalls
  • Access controls, authentication and audit logs
  • Regular security assessments and staff training

Your Rights under POPIA

Under POPIA, you have the right to:

  • Access your PI and request copies.
  • Correct or update inaccurate or incomplete PI.
  • Object to processing based on legitimate interest.
  • Withdraw consent at any time (where processing is consent-based).
  • Request deletion or destruction of your PI.
  • Request restriction of processing.
  • Complain to the Information Regulator (contact below).

To exercise any of these rights, please contact our Information Officer (see Section 12). We will respond within the timelines prescribed by POPIA.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site and improve your experience. You can manage or disable cookies via your browser settings, though disabling some cookies may affect Site functionality. For details, see our Cookie Policy.

Information Officer & Contact Details

Information Officer: Michael;
Email: michael@aogas.co.za
Telephone: +27-76-501-2617

If you have any questions about this policy or wish to exercise your rights, please get in touch with our Information Officer.

Changes to this Policy

We may update this policy to reflect changes in our practices or legal requirements. We will post the revised version on the Site with an updated “Last updated” date. Continued use of the Site constitutes acceptance of the revised policy.