Privacy Policy Ao Gas

Effective Date: 5 May 2025

Privacy Policy Ao Gas: Ao Gas (Pty) Ltd (“AoGas”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website https://aogas.co.za (the “Site”) or interact with us offline, in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and applicable law.

Definitions Privacy Policy Ao Gas

Personal Information (PI): Any information relating to an identifiable, living natural person or legal entity, including but not limited to name, contact details, payment data, IP address and browsing behaviour. Processing: Any operation performed on PI, such as collection, storage, use, modification, transfer or deletion. Data Subject: You—the individual or entity whose PI we process. Responsible Party: AoGas (Pty) Ltd, with registered address at [insert address]. Information We Collect Privacy Policy Ao Gas Identity & Contact Data Name, surname, company name Email address, telephone number, postal address Account & Transaction Data Usernames, passwords Billing/pay­ment details (processed securely via third-party gateways) Purchase history, quotes requested Technical & Usage Data IP address, browser and device information Cookie identifiers and analytics data (pages viewed, time on site) Marketing & Communications Data Newsletter subscription status Preferences and consent to receive marketing communications

How We Collect Information

Directly from You: When you register an account, subscribe to a newsletter, submit an enquiry or complete a purchase. Automatically: Via cookies, web beacons and analytics tools when you browse the Site. From Third Parties: Payment processors, marketing platforms or publicly available sources when you engage us through those services.

Purposes & Legal Bases for Processing

  • Purpose PI Category Legal Basis (POPIA)
  • Account registration & management Identity & Contact Consent; Performance of contract
  • Order processing & invoicing Identity, Transactional Performance of contract
  • Customer support & service delivery Identity, Contact Legitimate interest; Consent
  • Marketing communications Contact, Marketing Consent
  • Site analytics & performance Technical Legitimate interest
  • Fraud prevention & security All relevant Legitimate interest; Legal obligation

Cookies & Tracking

We use cookies and similar technologies to improve your experience:

  • Essential Cookies: Enable core site functionality.
  • Analytics Cookies: Help us understand site usage patterns.
  • Marketing Cookies: Deliver relevant promotional content (with your consent).

You can manage or disable cookies via your browser settings, though this may affect Site functionality. See our Cookie Policy for full details.

Sharing Your Information

We will never sell your PI. We may share it with:

  • Service Providers: Payment gateways, hosting, analytics, under data-processing agreements
  • Professional Advisors: Auditors, legal advisors, as required
  • Regulators or Law Enforcement: When required by law or court order
  • Group Companies: For internal reporting and risk management
  • Any international transfers of PI are protected by appropriate safeguards (e.g. Standard Contractual Clauses).

Data Retention

We retain your PI only as long as necessary to:

  • Fulfil the purposes described above
  • Comply with legal, regulatory or audit requirements
  • Typical retention periods:
  • Transactional Records: 5 years (per SARS)
  • Account Data: Active account + 3 years
  • Marketing Consents: Until withdrawal + 1 year
  • Analytics Data: Up to 24 months, per cookie settings

Security

We implement appropriate technical and organisational measures to protect your PI, including:

  • TLS/SSL encryption for data in transit
  • Secure servers, firewalls and access controls
  • Regular security assessments and staff training

Your Rights

Under POPIA you have the right to:

  • Access your PI and request a copy.
  • Correct or update inaccurate or incomplete PI.
  • Object to processing based on legitimate interest.
  • Withdraw Consent at any time (for consent-based processing).
  • Request Deletion or destruction of your PI.
  • Request Restriction of processing.
  • Lodge a Complaint with the Information Regulator.

To exercise any right, please contact our Information Officer (see below). We will respond within the timeframes prescribed by law.

Information Officer & Contact

Information Officer: Michael
Email: michael@aogas.co.za
Phone: +2776501617

If you have questions, requests or concerns about this policy or our privacy practices, please get in touch.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Each revised version will carry a new “Effective Date.” Continued use of our Site constitutes acceptance of the. updated policy.